Overview
Porcelain Company – Refund & Exchange Policy
A company of Larainvest Pte Ltd
Address: 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051
At Porcelain Company, we are committed to providing high-quality porcelain products. Please read our refund and exchange policy carefully:
1. Exchange of Defective Products
- We only exchange porcelain items that are defective.
- Requests for exchanges must be made within 15 days from the date the goods arrive at the destination.
- If a product is confirmed defective, Porcelain Company will cover the cost of the replacement.
- Exchanges are not available for non-defective products or for reasons other than defects.
2. Product Samples
- Customers may request samples before making a purchase.
- The symbolic cost of the sample will be deducted from the total purchase if an order is placed after sampling.
- Samples are considered paid items, and the cost is applied as a credit towards a future purchase.
3. How to Request an Exchange
- Contact our customer service team at sales@porcelaincompany.com within 15 days of delivery.
- Provide photos and details of the defect for verification.
- Once approved, we will arrange the exchange at no additional cost to you.
4. Important Notes
- Exchanges are strictly for defective items only.
- Porcelain Company is not responsible for damages caused after delivery or for items used incorrectly.
Thank you for choosing Porcelain Company. We appreciate your understanding of our policy, which helps us maintain the highest standards of quality and service.
Need help?
Contact us at sales@porcelaincompany.com for questions related to refunds and returns.